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119 articles
If the CEO can't use a feature within 30 seconds, customers can't either. Three strikes — confusion, frustration, failure — became the universal test.
At IdeaScale, we estimated our custom terminology was costing us millions in lost revenue. Users were abandoning our platform not because it lacked features, but because they could not tell what the features were called.
I was raised with a simple, core belief: education is valuable in and of itself. Not just because it helps you get a better job, but because knowledge is a moral good. It’s its own reward.
A single rule took IdeaScale from outside the top 10 to a Gartner Customer's Choice Award winner in 18 months.
My son was seven months old when he climbed the Philadelphia Museum of Art steps from top to bottom — fifteen minutes of pure distraction, zero fear, and the beginning of something.
Running with an 8-month-old in a jogging stroller through Fairmount Park before sunrise — the silence, the dad bod, and the small weird pride of getting it done before the day starts.
In July 2025, ~10,000 Philadelphia city workers struck. Sanitation workers earn $46,000 — $2,000 below the city's living wage. Among the lowest in major US cities.
On Philadelphia police, the community, and the impossible standards we place on both
The metacognitive lessons from the poker table — decision-making under uncertainty, belief updating, and the ego problem.
It's so long but so fascinating. An entire chapter on the tail of a whale. It makes you feel like Melville really cared about whales, and somehow that makes you care too.
Flush draws and set mining look tempting. They're not. Your gut is not a mathematician.
281 environmental complaints. Zero responses. Philadelphia School District schools are still closing for the same issues five years later.
If you're not isolating when you have a strong hand, you're just rolling the dice on how the equity breaks up.
Two miles each way through the city, good exercise before sitting in a dark room for ten hours — and leaves the car at home so I can actually have a drink.
A tour of the Saturday night poker table at Rivers Casino — the Capital One VP, the 55-year-old woman who plays like a machine, the 19-year-old GTO student, and my buddy A.
Six Philadelphia City Council members convicted of wrongdoing since 1981. In every case, the council's control over land use played a central role.
Marty Rivers is the loudest, most fun player at the Rivers poker table — a chef who plays with pure joy and somehow hits the one card he needs every single time.
When Philadelphia revealed in June 2018 that it was producing its year-end financial report with Lotus 1-2-3 and Microsoft Word, nobody laughed for long.
At $1/2 and $1/3 poker, the house takes $30/hour per player before tips. The math is the math.