My piece for The Philadelphia Citizen: a close read of how long Philadelphia neighborhoods wait for the city to respond to basic 311 service requests — and what the wait times reveal about where the city invests, and where it doesn’t.
A conversation with Trenae Nuri on CityCast Philly about what makes 311 response times so uneven across Philadelphia neighborhoods — and what a year of digging into over a million requests reveals about where the city’s attention actually goes.
A tour of Philadelphia’s municipal code — the ordinances about laundromat payphones, horses, and spitting that nobody cleaned up — and what their accumulation does to the people who have to follow them.
A conversation on what makes a team treat innovation as a daily practice rather than a quarterly slogan — and why most "innovation cultures" stall out in the first year.
AI is rewriting the marketing playbook — but most teams are missing the layer underneath: financial intelligence that tells you which campaigns actually drive profitable growth.
A conversation about SaaS retention, growth levers that actually compound, and the innovation pipeline that keeps a SaaS business from coasting on its install base.
A second sit-down with Future Factory on the same theme — what building a culture of innovation looks like when the company is past the early stage and the easy wins are gone.